Refund and Cancellation Policy

1. Subscriptions

Workspace subscriptions are billed in advance for the chosen period. You can cancel at any time from the web application or by writing to us; access continues until the end of the paid period and no further charges are made. Fees already paid for the current period are not refunded, except where required by law or where the Service was unavailable for more than 5 consecutive days because of a fault on our side, in which case we refund the unused portion on request.

2. Credits and top-ups

Messaging, calling and AI credits are prepaid and are consumed as the Workspace uses those services. Unused credits stay in the wallet and do not expire while the Workspace is active. Credits are not refundable once purchased, except for a duplicate or failed transaction (see below).

3. Duplicate or failed payments

If a payment is charged twice, or is charged but the credit or subscription was not applied, contact us within 7 days with the payment reference. After verification we will apply the missing credit or refund the duplicate amount to the original payment method within 7 to 10 working days.

4. Customer portal payments

Invoices paid through the customer portal are payments to the business that issued the invoice, not to Softurecs. Refunds for those are governed by that business's own policy; please contact them directly. Where a Workspace asks us to reverse a portal payment we process it through the payment gateway on the Workspace's instruction.

5. How to request

Email info@softurecsailabs.com with your Workspace name, the payment ID and the reason. We reply within 2 working days.

SOFTURECS AI LABS PRIVATE LIMITED, 5th Floor, Trinity Corporate Building, 501-A, eSeva Lane, KPHB Phase 3, Kukatpally, Hyderabad, Telangana 500072, India. +91 73960 80902.