Privacy Policy
This policy explains how SOFTURECS AI LABS PRIVATE LIMITED ("Softurecs", "we", "us") collects, uses and protects information when you use the SmartCRM mobile app, the SmartCRM web application at https://smartcrm.softurecsailabs.com and the customer portal (together, the "Service"). SmartCRM is a business tool: your employer or the business you deal with (the "Workspace") is the controller of the business data stored in it, and Softurecs processes that data on the Workspace's behalf.
1. Information we collect
- Account details: name, work email address, mobile number, role, profile photo and password (stored only as a salted hash).
- Business records you enter: leads, customers, deals, tickets, invoices, notes, files and messages that you or your Workspace create in the CRM.
- Communications: WhatsApp, email and call records handled through the Workspace's connected channels, including call recordings where the Workspace has enabled them and informed the parties.
- Location: approximate and precise location, only when you use attendance check-in, field visits or a feature that asks for it, and only while the app is in use. Location is never collected in the background.
- Camera and photos: images you choose to attach, and face photos taken for attendance verification when your Workspace has enabled it.
- Microphone: audio during calls and meetings you start or join from the app.
- Device and usage data: device model, operating system, app version, push notification token, IP address, sign-in times and diagnostic logs needed to keep the Service secure and working.
- Workforce monitoring data: if your Workspace enables Employee Monitoring, activity is collected from the desktop or browser agent you enrol on a computer, according to the notice shown to you. The mobile app does not monitor your phone.
2. How we use information
- To provide the Service: sign you in, sync your Workspace, send and receive messages, place calls, run meetings and generate documents.
- To send notifications you or your Workspace configure (task reminders, ticket alerts, meeting invites).
- To keep the Service secure, prevent abuse and diagnose problems.
- To bill the Workspace for paid services such as messaging credits and AI calls.
- To comply with law and enforce our terms.
We do not sell personal information and we do not use it for third-party advertising.
3. Sharing
Data is shared only with: (a) your Workspace and the people in it according to its role and permission settings; (b) service providers that operate parts of the Service under contract, such as cloud hosting, WhatsApp Business (Meta), telephony carriers, email delivery, payment gateways (Razorpay) and push notification delivery (Firebase Cloud Messaging); (c) authorities when legally required. Payment card details are entered on the payment gateway's own page and never touch our servers.
4. Retention
Account data is kept while your account is active. Business records are kept for as long as the Workspace keeps them. Monitoring data follows the retention periods the Workspace sets (default 90 days for activity and 30 days for screenshots). Backups are rotated within 35 days. When you delete your account we remove or anonymise your personal data within 30 days, except records the Workspace must keep for legal, tax or audit reasons.
5. Your choices and rights
- You can view and edit your profile in the app under Settings → My account.
- You can turn off location, camera, microphone and notifications in your phone's settings; some features will then be unavailable.
- You can delete your account from the app (Settings → Delete my account) or by following the steps at Delete account.
- You may ask us to access, correct, export or erase your personal data by writing to info@softurecsailabs.com. Where a Workspace controls the data we will forward your request to it.
6. Security
Data is encrypted in transit (TLS) and at rest. Access is controlled by role-based permissions and row-level security, monitored and logged. No system is perfectly secure; tell us immediately at info@softurecsailabs.com if you suspect a problem.
7. Children
The Service is for business use by adults. We do not knowingly collect data from anyone under 18.
8. International transfers
Data is hosted in India. If a Workspace connects services hosted elsewhere (for example WhatsApp Business), those providers' terms apply to the data they process.
9. Changes
We will post updates here and, for material changes, notify you in the app or by email.
10. Contact
SOFTURECS AI LABS PRIVATE LIMITED, 5th Floor, Trinity Corporate Building, 501-A, eSeva Lane, KPHB Phase 3, Kukatpally, Hyderabad, Telangana 500072, India. Email info@softurecsailabs.com, phone +91 73960 80902. Grievance officer: Pavan Kumar Naramala, reachable at the same address.